Course Registration Policy

The following are Family Tree University’s official Registration Policies.

In order to ensure equal access and maximum benefit to all Family Tree University students, the following policies will be strictly adhered to. Please read them carefully (we strongly suggest you print a copy for your records).

Class Schedules and Sizes
Early registration is strongly advised to secure your place in the course of your choice, and to allow the earliest possible confirmation of course schedules. At the discretion of the director and the instructor, we may postpone, cancel or combine courses that do not have at least 10 students enrolled by the start date.

While every attempt will be made to adhere to posted schedules, we reserve the right to adjust course schedules, combine courses, or assign alternate instructors as necessary. All registered students will be notified of any changes or cancellations as soon as possible. If your course is canceled or rescheduled, you may request transfer to another course or a full refund (no administrative fees will be assessed on refunds for courses canceled by us).

Registration Cut-off Date
The registration cut-off date for each course is indicated on the course schedule. Unless otherwise stated, the cutoff will be five (5) calendar days after the first day of the class. Any course that appears on the schedule is open for registration. It is the student’s responsibility to acquire any required reading materials by the course start date. Registrations received after the cutoff date will be considered on a case-by-case basis.

Tuition Payment
For immediate online registration, tuition is payable in full with Visa, Mastercard, Discover, or American Express. The transaction will take place over a secure internet connection; your personal information and credit card number will be encrypted so it cannot be read by anyone except the professional staff of Family Tree University. If you prefer, you may elect to register by phone by calling our customer service number at (800) 258-0929 or by mail (those options will be offered to you during the registration process). If you elect one of these options, you will be directed to complete the online form FOR YOUR RECORDS AND/OR MAILING PURPOSES ONLY. This information is not transmitted to us, and you will not be registered for your course until the form and payment are received. You may either mail the form with your credit card number, or you may call us with the course information and your Visa, MasterCard, Discover, or American Express number. Contact information for both options will be provided once you have completed the form.

Cancellations and Refunds
We’re absolutely confident that you will enjoy and benefit from your online education experience, and your paid registration guarantees a place for you. Because that place cannot be filled after the registration cutoff date, if circumstances do force you to withdraw, the following refund policies apply:

  • If you cancel up to two business days prior to the start of the course, you are entitled to a full credit toward another course (valid for six months) OR a refund less a 20% administrative and cancellation fee.
  • No refunds will be given less than two business days prior to the start of the course.
  • No refunds will be given after the start of the course.
  • Course credits must be applied to another course registration within six months. Credits cannot be changed into refunds.
  • If we cancel or reschedule a course, you are entitled to a full credit or refund without any assessment of administrative fees.
  • In order to cancel your registration, you must notify us by e-mail at familytreeservice@fwmedia.com; refund calculations will be based on the date/time the e-mail is received by us. Your email message must include: your full name, user name and password, the name and date of the course, and your return email address.
  • Failure to “attend” class, failure to submit assignments, and/or notifying the instructor DOES NOT constitute official cancellation.
  • Refunds take 4-6 weeks to process, and will only be given via the same form of payment you used when registering.

Program Software Requirements
The Blackboard interface has been designed for ease of use. In order to participate fully in all course areas and activities, you will need a current Internet browser, version 6.0 or higher of Internet Explorer (version 5.0 for Mac users), version 7 or higher of Netscape Navigator, Mozilla Firefox, or Apple’s Safari (we do not recommend using AOL’s built-in browser or any other internet service provider’s proprietary browser, as certain functions may be restricted). Because we regularly upgrade the site and add features, we recommend always using the most current browser version available for your system to ensure that you can take advantage of enhancements as they are made. If you need to upgrade your browser, go to your browser manufacturer’s website and click on the free download. You will also need an e-mail account to receive registration confirmations and other announcements (e-mail is not used for class communications). Most exercises can be completed with word processing software or the free Adobe Reader software for PDFs. Any other software or equipment required for a particular course will be noted in the course description (this will also note items that are recommended but not required).

Course Confirmation
You will receive e-mail notification of acceptance of your registration as soon as your registration is processed, with notification of the activation of your user account, any reading assignments for the course, and details regarding use of the Blackboard interface. Once your account has been activated, you will have access to all of the student areas of the campus; please plan to visit at least once before your course start date to make sure you can navigate the site without difficulty and that you understand how to use all of the Blackboard components. Be sure to read the orientation in the course menu. Report any unresolved problems to familytreeservice@fwmedia.com.

“Attendance” and Exercises
These are not academic courses; you will not be graded on either your attendance or your exercises. But you will get the most out of your course if you participate fully. This means doing all of the assigned readings, “attending” lessons and participating in all group discussion areas. Of course, the interface is designed to allow a certain amount of flexibility: There’s no set time that you need to be online to take part in any of the scheduled activities; you can log on at 3 a.m. if that’s the best time for you. You will be given ample time to do all of the readings and exercises, but within each lesson of the course there will be certain deadlines that must be adhered to: Lesson materials become “live” at the beginning of each lesson and exercises must be submitted by posted target dates (roughly halfway through each lesson). All exercises, discussions, etc. related to a course lesson must be completed within that lesson (although some components will be archived for review/preview purposes). You will receive a complete description of all schedules and deadlines with your final course confirmation.

Degree or Continuing Education Credits

These online courses are not graded, and we do not confer any type of academic credit. Many colleges and universities do accept non-accredited distance education course work on a case-by-case basis; this decision is solely at the discretion of the undergraduate program to which you apply and inquiries should be directed to that program’s administrative staff. Credit for our courses may be granted by  professional organizations or by local, state or national licensing boards (we recommend you contact your own board or organization to verify its requirements).

Tax Information
Current U.S. tax law permits deductions for tuition, books, supplies and similar expenses incurred to maintain and improve professional skills. Tuition payments may also be eligible for Lifetime Learning tax credits. For current tax information, always consult your local tax professional. (Please note that these are non-vocational courses and are not intended to provide instruction that results in the acquisition of occupational skills or professional certification).

International Students
Proficiency in English is required for all online courses. There are no additional charges for students outside the United States, but tuition must be paid in US funds (all prices posted on our website are in US dollars).